WORK WITH US!

We look forward to meeting outstanding people with a great attitude, passion, and willing to find creative ways
to meet our customer’s needs. If you are up to the challenge send your resume today at: resume@bcposgroup.com

Technical Support Specialist

About the Job

The Technical Support Specialist is the primary contact for new and existing customer who have technical issues. Is responsible for all troubleshooting for company products and services provided to our customers. Provide front line customer support, including hardware/software troubleshooting and diagnosis. Respond to customer requests and product issues with a sense of urgency. Communicate technical concepts in layman’s terms. Establish and maintain relationships with merchants. Non-managerial position.

Responsibilities:

• Answer all inbound calls, presented from the IVR.
• Support new and existing customers with processing issues.
• Troubleshoot client’s issues remotely and onsite.
• Ability to organize and prioritize multiple work assignments.
• Performs all other related duties as assigned.
• Assist in basic IT support within the office.
• Assist PM Department in their implementations.

Required Skills:

• Knowledge of POS (point of sale) industry hardware and software.
• Equipment installations, which includes pre-installation assessments and training of our customers regarding the use of company products and services.
• Knowledge in food service industry.
• Ability to communicate with customers, employees, and vendors in a professional and courteous manner.
• Ability to multitask in a highly dynamic environment.
• Strong organizational and time management skills.
• Excellent verbal communication skills in both Spanish and English.
• Adaptability, flexibility and resourcefulness to coping with the changing demands of the job.
• Quick, analytical and creative thinking abilities.
• Ability to manage all types of personalities.
• Understand that the client’s satisfaction is a priority.
• Outgoing personality and the ability to work with people with a range of skills and differing needs.
• Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents.
• Ability to acknowledge and accept responsibilities as well as take ownership on assignments and tasks to ensure completion.
• Must be able to adapt and learn new skills in a fast-paced industry. 

Experience:

• Strong computer knowledge.
• Fluent in Spanish and English.
• Individual must have a valid driver license.
• Self-motivated, team player, detail oriented and well organized.
• Passion of technology and desire to solve problem.

Some benefits:

• 12 days of Sick leave and 15 days of vacations
• Private health and dental insurance
• Retirement Plan 401 (K)
• Life and Cancer insurance
• Paternity/Maternity Leave
• Gym Discount
• Among others!

Business Computer is proud to be an Equal Opportunity Workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Type: Full-time

Salary: $9.50-$13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekend work rotations are also required.

Supplemental Pay:

• Bonus pay

Work Location:

• One location/ On Site

Company’s website:

• https://bcposgroup.com/

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible